Health Service Procedures
Understand how to use your health insurance for treatments, hospitalizations, and emergencies
Things To Do When You Require Health Services
STEP 1: Show Your MSIG Sokxay Care Card
When using health services at our network of facilities, ensure you present your MSIG Sokxay Care Card along with your Identity Card to the staff
STEP 2: Submit Your Documents
After receiving services, ensure you enclose the following documents:
• Receipt
• Medical Reports (diagnostic, treatment, investigation, etc.)
• Discharge Certificate (in case of hospitalization)
STEP 3: Understand Your Payment Responsibilities
You are entitled to receive medical treatment under your policy. If the payment exceeds your coverage, you will need to pay the additional amount. You may also be required to cover charges for external equipment used by the health facilities
STEP 4: Direct Payment to Health Facilities
The company will make the payment for medical treatment directly to the health facilities
Health Claims Reimbursement Process
STEP 1: Choose Any Health Facility
You can use services at any health facility that is convenient for you
STEP 2: Keep Your Treatment Documents
After completing treatment and payment, retain your receipt, original medical certificate, medical diagnosis certificate, and discharge documents (if hospitalized)
STEP 3: Submit Your Claim Documents
Complete the claim form and submit the following documents:
• Receipt
• Medical Reports (diagnostic, treatment, investigation, etc.)
• Discharge Certificate (if hospitalized)
• Copy of MSIG Sokxay Care Card
• Copy of bank account book (account numbers page)
• Copy of ID Card, family book or passport
STEP 4: Receive Your Reimbursement
Once all required documents are submitted, you will receive your claim reimbursement within 14 working days.
More information about Health Claim Service
For all inquiries, please feel free to reach out at
Health Claim Hotline
