Motor Claim Procedures
Step-by-step guidance on filing motor insurance claims, from accidents to repairs
Things To Do When An Accident Happened
STEP 1: Stop and Secure the Scene
Stop the vehicle, turn on your emergency lights, set up a hazard warning sign, and ensure the vehicle and related parts remain untouched to preserve the accident scene
STEP 2: Clear the Road Safely if Necessary
If the accident is obstructing traffic, mark the positions of the vehicles and any parts with mutual agreement before moving them to the side of the road
STEP 3: Contact MSIG Sokxay Hotline for Immediate Assistance
Call MSIG Sokxay’s hotline at 020 58444044 or 020 59444044 right away for guidance and support during the accident
STEP 4: Wait for Assistance from Our Claims Adjuster
Our call center staff will promptly dispatch a claims adjuster nearest to your location to provide on-site support and assistance
STEP 5: Prioritize Medical Assistance for the Injured
If anyone is injured, immediately take them to the nearest hospital without delay to ensure their safety and well-being
STEP 6: Gather Required Documents
Ensure you have all necessary documents ready, including your driving license, vehicle registration, and motor insurance policy
STEP 7: Claims Adjuster Collects Information and Negotiates
Our claims adjuster will arrive at the scene to gather all necessary details and handle negotiations with the third party on your behalf
STEP 8: Mutual Agreement for Vehicle Repairs
Both parties will work together to reach a mutual agreement on repairing the vehicles involved in the accident
STEP 9: Take Your Vehicle to the Agreed Garage for Repairs
After reaching a mutual agreement, bring your vehicle to the designated garage for repairs as planned
More information about Motor Claim Service
For all inquiries, please feel free to reach out at
Motor Claim Hotline
Contact number for vehicle repairs
